Answers to the questions we hear most from clients, professionals and investors. Don't see yours? Contact us at info@beautyrushapp.com
We take who comes to your door seriously. Before any professional is approved on the Beautyrush platform, they go through a thorough screening process that includes identity verification and a criminal background check — searching national, state and local records including the National Sex Offender Public Website.
We partner with Checkr — the same trusted background screening company used by Uber — to ensure that the person knocking on your door has been properly vetted. No one goes live on our platform without clearing this process first.
We want every Beautyrush experience to leave you feeling great. However because beauty is personal and results can vary between providers, we do not offer an automatic 100% satisfaction guarantee. What we do offer is a fair and thoughtful process:
If your professional does not arrive within the estimated window, reach out to Beautyrush support right away through the app. We will work quickly to find another available professional in your area and get someone to you as soon as possible.
Any professional who fails to show up without proper notification faces account suspension. We hold our pros to a high standard of reliability because your time matters.
Yes! Children are welcome to receive Beautyrush services. However for the safety and comfort of both the child and our professionals, the following policy applies:
Absolutely! When you find a professional you love, you should be able to keep coming back to them. Simply tap the "Request My Last Professional" button when placing your next booking and we will send your request to them first.
If they are online and nearby, they will receive your request ahead of anyone else. If they happen to be unavailable, we will automatically find the next closest qualified professional so your service is never delayed.
My Care Package is Beautyrush's recurring subscription service — coming soon. It allows you to build your own personalized beauty schedule once and have your team dispatched automatically each month without ever needing to book again.
Simply select your services, choose your preferred days and times, and your saved payment method is charged automatically. Your pro shows up at your door like clockwork.
Modification & Cancellation Policy:
We understand plans change. Here is how our cancellation policy works:
Please cancel as early as possible through the app. Our professionals depend on confirmed bookings to plan their day, and we appreciate your consideration of their time.
You earn 70% of every service you complete and your earnings are deposited directly to your bank account every 48 business hours through Stripe. Here is a quick reference so you always know when to expect your money:
| Day Service Rendered | Expected Payout | Notes |
|---|---|---|
| Monday | Wednesday | |
| Tuesday | Thursday | |
| Wednesday | Friday | |
| Thursday | Monday | Weekends not counted |
| Friday | Tuesday | Weekends not counted |
| Saturday | Tuesday | Counted from Monday |
| Sunday | Tuesday | Counted from Monday |
| Day Before Federal Holiday | Next Business Day +2 | Holiday not counted |
Yes — working your own schedule is one of the biggest advantages of being a Beautyrush professional. When you are ready to work, simply open the app and switch your status to Online. When you are done for the day, switch to Offline. It is that simple.
That said, we do ask that active accounts meet a minimum activity level to remain in good standing:
Yes! Beautyrush gives you full control over your earnings through our Early Cashout feature. Your total available balance includes all service earnings and tips combined.
Standard Payout (FREE):
Your earnings are automatically deposited every 48 business hours at no charge. No action needed.
Early Cashout ($1.50 fee per transaction):
Need money before your 48-hour payout? Use our cashout slider to choose exactly how much you want to withdraw — you don't have to cash out everything at once. Simply slide to your desired amount and receive it almost instantly.
| Cashout Type | Fee | Limit | Speed |
|---|---|---|---|
| Standard Payout | FREE | Once per cycle | 48 business hours |
| Early Cashout | $1.50 | 5x per 24 hours | Almost instant |
Your safety comes before any service, any booking, any amount of money. If something feels wrong — trust that feeling and act on it immediately.
Clients who are found to have created an unsafe environment for a professional will be permanently banned from the Beautyrush platform.
Beautyrush generates revenue through three streams:
1. Per-Transaction Commission — 30%
Each time a service is completed through our platform, Beautyrush retains 30% of the client's payment. The professional who performed the service receives the remaining 70%, deposited automatically every 48 business hours. This applies to all service categories — hair, barber, nail care, skin care, massage and dog grooming.
2. Early Cashout Transaction Fee — $1.50 per transaction
Professionals who need access to their earnings before the standard 48-hour payout cycle can cash out early using our custom cashout slider — choosing exactly how much they need rather than cashing out their full balance. Each early cashout carries a $1.50 processing fee. Professionals can cash out up to 5 times per 24-hour period. This fee covers payment processing costs and contributes to our background screening program.
3. Subscription Packages — Recurring Revenue (Coming Soon)
We are developing a suite of subscription offerings starting with our My Care Package — a personalized monthly plan where clients curate their own beauty schedule, have their card charged automatically each month and receive a team dispatched to their location on the scheduled date and time. No booking required.
Our expansion strategy is currently being developed and will be shared in full during investor conversations.